The Mumbai High Court has sharply criticised civic bodies across the Mumbai Metropolitan Region after observing that pothole-related compensation claims are being repeatedly delayed by the committees responsible for processing them. The court noted that despite clear directions issued earlier, the designated compensation committees have failed to provide timely relief to citizens who suffered injuries, vehicle damage or loss of income due to poorly maintained roads.
A division bench of senior judges expressed dissatisfaction with the lack of accountability and remarked that citizens should not be forced to suffer for administrative negligence. The judges observed that municipal bodies often announce pothole repair drives, but their ground execution remains inconsistent, ultimately putting commuters at risk. The court emphasised that the committees set up to examine complaints and assess compensation were expected to function efficiently, yet many cases remain pending for months without resolution. During the hearing, representatives from municipal corporations and local bodies submitted updates on ongoing road repair works and compensation claims. However, the bench noted discrepancies in the data and pointed out that several civic agencies had not complied fully with previous court orders. The court stated that the responsibility to maintain roads lies squarely with the civic administration, and any delay in repairing potholes or processing claims reflects a failure in fulfilling that duty.
The judges directed all municipal bodies, including the Brihanmumbai Municipal Corporation, state road agencies and other local authorities, to streamline their compensation mechanisms and ensure that citizens receive timely redress. They further warned that continued delays could invite stricter judicial intervention. The court also highlighted that many accident victims come from economically weaker sections who cannot afford prolonged legal battles or vehicle repair costs. In such situations, compensation committees are expected to act promptly to ease the burden on affected families. The bench asked civic officials to submit a comprehensive timeline for clearing pending claims and improving monitoring of road conditions.
The matter will now be heard again after civic bodies file updated compliance reports. The court reiterated that safe and well-maintained roads are a basic right, and authorities must prioritise citizen safety over administrative delays.
Mumbai HC Warns Civic Bodies As Pothole Committees Delay Compensation For Affected Citizens